Customer Support Services
If you have any question about the products we offer on this site, please feel free to contact us via firstname.lastname@example.org
Note: Describe the problem in details in email and mention which product you are using so that we can better help you.
For credit card/download/registration and related problems:
Please email: email@example.com, or call them at 1 (877) 353-7297 (toll free in US and Canada) or 1 (952) 646-5331 (international).
Online Problem Submit Form: http://www.regnow.com/cs/contact
Q: Is it secure to purchase product via your website?
A: Yes, it is very secure to do business with us. The Payment platform we utilize is RegNow, which is a branch company of Digital River. Via this secure payment platform with SSL encryption, the order of your private information, such as credit card number, addresses and so on will be saved as well as confidential information and will never be disclosed without your specific permission.
For more information of this payment platform, please refer to:
Q: Is there any discount available for me?
On special celebration days and festivals, we will offer different kinds of discount. Please contact us via firstname.lastname@example.org with the product name for a discount coupon code specially sent to you.
Q: How can I know my order is processed successfully?
A: Commonly, once your order is processed, you will receive a confirmation email sent from RegNow. This email indicates your order has been processed. And after this email, you will also receive a registration email very soon.
You can go to this website to check your order status:
Q: If I have ordering difficulties, who should I contact?
A: You can email email@example.com with a brief description of the situation or you can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line). If you have an order number then please include it in their correspondence.
Q: If I having difficulties using their download link, how can I do?
A: Please email firstname.lastname@example.org listing your order number and a brief description of the situation or you can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line).
Q: If I have not received the product that I ordered, how can I do?
A: Please email email@example.com listing your order number and noting that you have not received the product or you can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line).
Q: When I need technical assistance, what can I do?
A: Please email us via firstname.lastname@example.org or directly email the software vendor using the vendor's support email address. You should include in your email your order number and a description of the problem.
Q: If I want to have a refund, how can I do?
A: Please email the software vendor using their support email address. You should include in your email, your order number and the reason that they are requesting a refund.
Remember do not copy DVDs that you do not own!
In the case of copyright protected materials such as movies or DVDs, it is our understanding that in nearly all jurisdictions it is not illegal to produce a copy of a DVD that one already owns, for backup or similar purposes. The legality of DVD ripping will vary based on your country of residence. We do not in any way endorse violation of the valid rights of copyright holders, and strongly recommends that you consult your country's copyright and fair use laws before copying any video content.